Tickets-API
Error Codes & Rate Limits
HTTP status codes and the per-key rate limits.
Error Codes
| HTTP | Meaning |
|---|---|
400 | Validation error |
401 | Invalid/missing key |
403 | Tenant not enabled / missing permission |
404 | Ticket not found |
413 | File too large (> 5 MB) |
415 | File type not allowed |
429 | Rate limit exceeded |
500 | Server error |
All error responses:
{ "ok": false, "error": "Description" }
Rate Limits
Per key, sliding 60-second window:
| Key | Limit |
|---|---|
pk_live_* (widget) | 20 requests/minute |
sk_live_* (backend) | 120 requests/minute |
On exceed:
429. Wait 60 seconds and try again.